Terms of Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@a-jazz.com. Please note that returns will need to be sent to the following address:
Recipient: WEDO-2250
Street: 6350 Commerce Drive
City: Whitestown
State: Indiana
Zip: 46075
Phone: 6263333658
After we received the returned items , you will be refunded accordingly. You can always contact us for any return question at support@a-jazz.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@a-jazz.com.

Ajazz offers a 1-year warranty for keyboards and DIY kits, a 6-month warranty for keycap sets and cases (e.g. the case-only products sold separately), and a 3-month warranty for batteries. Accessories such as keycap pullers, switch pullers, free spare keycaps, cables etc., are excluded from the warranty. To claim for a warranty or confirm whether your product is eligible for return/warranty, please kindly contact us via support@a-ajazz.com.
The warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorized by Ajazz.
Ajazz has updated the policy, including a 15-day return and refund option for any reason, as well as a 30-day free return for factory defective items. Our 15-day & 30-day warranty applies only to the following countries at this time: Canada, United States, Netherlands, Poland, United Kingdom, Czech Republic, Australia, Brazil, Saudi Arabia, Spain, Ukraine, France, Mexico, Italy, Chile, South Korea, Japan, Switzerland, United Arab Emirates, Portugal, Israel, Russia, Belgium and Germany. Coverage may change under future conditions. Customers in other countries may incur additional fees for warranty service.

In order to claim for warranty, you must send an email to support@a-ajazz.com first and provide the following information:
Your order number
Images/videos showing the manufacturing problem of the product complying with our warranty policy
Once we have confirmed that the product is defective, a replacement unit will be sent to you. We may require you to return the defective unit to Ajazz in exchange for a replacement.

Damages that are caused by misuse, abuse, installation, swapping, self-repairing and/or modifications, or maladjustment of the product, or neglect, overdriving, and similar actions; Products that are not purchased from https://ajazzbrand.com/(That is, if you had purchased it from AliExpress, Amazon, crowd-funding campaigns, local dealers and etc., please contact the store or distributor directly); Defects in consumables, or use beyond the expected lifetime of the consumable in question; Users do not follow the “User Guide”, instructions, or other additional safety, use, or warnings included in the product materials; Products are used commercially; Unsupervised assembly use of products by children under 18 years of age; Products have been modified or repaired by people not authorized by Ajazz; Products become faulty due to poor weather conditions or any natural disaster; If you have read through the policy and you still have more questions, please feel free to contact support@a-jazz.com.

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information We Collect Directly from You Information that you directly submit to us through our Services may include: Basic contact details including your name, address, phone number, email. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information including your username, password, security questions. Shopping information including the items you view, put in your cart or add to your wishlist. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

We usually need 48-72 hours to process the order. The processing time may take longer during the weekend. You can check the order status in your account and we will also send you an email notification. The tracking info usually appears within 2 days after the package shipped.
Standard Shipping: Free shipping for most areas. Estimated delivery time: 5-12 business days.
Expedited Shipping: Costs vary depending on the local region. Estimated delivery time: 3-7 business days. The shipping time of presale product refer to the product page.